Case Studies

Performance Reports

Quantifiable results for our strategic partners

Healthcare Lead Gen

HealthTech Asia

Qualified cold-calling project targeting medical practitioners across Southeast Asia. Ascender deployed 45 trained agents with healthcare-specific scripts.

Growth+142%
CPL-30%
Leads3,200+

The Challenge

Limited brand awareness in new markets and low lead conversion from digital channels alone.

Our Solution

Multi-phase outbound campaign with personalized scripts, follow-up sequences, and AI-assisted objection handling.

The Result

Generated 3,200+ qualified leads in 6 months with a 142% growth in pipeline value.

E-Commerce Support

Global Retail Hub

24/7 multi-channel marketplace support and return logistics management for a major cross-border e-commerce brand.

Resolution94%
CSAT4.9/5
Returns-22%

The Challenge

High return rates, slow response times, and negative seller ratings across Shopee and Lazada stores.

Our Solution

Dedicated 80-agent team with marketplace-specific training, real-time order tracking, and proactive customer outreach.

The Result

Reduced return rate by 22%, achieved 4.9/5 CSAT, and improved seller rating to Platinum within 4 months.

B2B Sales

FinTech Core

Outbound telemarketing for corporate credit solutions and banking integrations targeting mid-market enterprises.

Conversions18%
ROI4.2x
Revenue$2.4M

The Challenge

Complex B2B sales cycle with multiple decision-makers and long average time-to-close.

Our Solution

Strategic account-based outreach with senior-trained agents, multi-touch sequences, and AI-powered call optimization.

The Result

Achieved 18% conversion rate on qualified demos, 4.2x ROI, and $2.4M in closed revenue within the first year.

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